Privacy Policy

Effective Date: 1st Jan 2023 to 31st Dec 2033

Hiran Spectrum ("we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect the information processed through the Urban Water Supply Revenue Management System (the "Portal").

1. Information We Collect

We may collect the following types of information:

• Consumer Data: Name, address, contact details, and billing information for consumers managed by the user ULB.
• Administrative Data: Login credentials, usage patterns, and system preferences for authorized users.
• Technical Data: IP addresses, device details, and browser types for security and troubleshooting purposes.

2. How We Use Your Information

We use the information collected to:

• Facilitate the efficient operation of the Portal.
• Generate billing reports, invoices, and analytics.
• Enhance system functionality and user experience.
• Monitor and improve system security.
• Provide technical support and resolve issues.

3. Data Security

We implement industry-standard security measures to safeguard your data, including:

• SSL encryption for data transmission.
• Secure cloud storage with regular backups.
• Role-based access controls to prevent unauthorized access.

While we strive to protect your data, no system is entirely secure. We recommend users follow best practices for password management and report any suspicious activity.

4. Data Sharing

We do not sell, trade, or share your data with third parties, except:

• With Your Consent: If required for integrations or additional services.
• For Legal Compliance: To comply with applicable laws or legal processes.
• With Service Providers: For hosting, backup, or technical support services.

All third parties are bound by contractual obligations to safeguard your data.

5. Retention Policy

Data will be retained as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Backup data is retained for [insert number] days before being securely deleted.

6. Your Rights

As a user, you have the right to:

• Access and review your data stored in the Portal.
• Request corrections to inaccurate or incomplete data.
• Request deletion of data, subject to operational or legal requirements.

Requests can be made by contacting us at HiranSpectrum[at]gmail[dot]com.

7. Cookies

The Portal uses cookies to enhance your experience, such as remembering preferences and improving performance. By using the Portal, you consent to our use of cookies.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or applicable regulations. Users will be notified of significant changes through the Portal or email notifications.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

• Email: HiranSpectrum[at]gmail[dot]com
• Phone: +91 94013 50886
• Address: Hiran Spectrum, Jorhat, Assam

By using the Urban Water Supply Revenue Management System, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.